Sales BDC Representative

Penske Automotive Group • Santa Ana, CA

5d • $20 - $23 • Onsite

About The Position

Crevier BMW, a Penske Automotive Group dealership, is seeking dependable individuals to join its Business Development Center. The BDC Appointment Coordinator promptly, professionally, and courteously assists customers in a call center environment, communicating by phone and, as assigned, through text, email, or social media. The role supports customer inquiries and appointment coordination while contributing to a strong customer experience.

The position pays $20–$23 per hour. It is primarily based in an office environment with heating and air conditioning, though employees may meet customers outside and experience extreme cold or heat for short periods. Evening, weekend, and holiday hours may be required.

Requirements

• High school diploma or equivalent and one year of related experience, or an equivalent combination of education and experience.
• Excellent oral and written communication skills, including the ability to communicate effectively with customers face-to-face, by phone, or through other means.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to process data and organize it for management analysis.
• Basic arithmetic skills, including calculating rates, ratios, percentages, discounts, interest, commissions, and proportions, and interpreting bar graphs.
• Ability to understand and follow work rules and procedures and carry out written, oral, or diagram-based instructions using common sense.
• Ability to interact well with others and positively influence employee morale.
• Ability to work evening, weekend, and holiday hours as required.
• Physical ability to lift up to 20 pounds occasionally and/or frequently lift or carry objects weighing up to 10 pounds.
• Ability to sit for long periods, perform repetitive motions, hear and talk, climb stairs, and infrequently stoop and kneel.

Nice To Haves

• Associate's degree or equivalent, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Excellent interpersonal and organizational skills.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Experience or familiarity with MS Office Suite, CRM, and lead management tools.

Responsibilities

• Promptly, professionally, and courteously assist customers in a call center environment.
• Communicate with customers by phone and, as assigned, through text, email, or social media.
• Respond to internet inquiries with courtesy, accuracy, and professionalism.
• Use MS Office Suite, CRM, and lead management tools to manage inquiries and update customer files.
• Track customer interest and compile necessary reports and forms in a timely manner.
• Support customers throughout their ownership journey and contribute to a high-quality customer experience.

Benefits

• Medical, dental, and vision health care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED