BDC Representative

Lithia & Driveway • Costa Mesa, CA

10d

About The Position

The BDC Representative supports the dealership sales team by responding to inbound sales inquiries and helping customers arrange appointments. The role communicates with prospective and previous customers by phone, email, text, and other online lead sources, confirms vehicle availability, and records customer activity in the CRM system. The representative maintains open communication with sales management to establish ongoing weekly and monthly goals and follows up with unsold showroom traffic, internet leads, and previous customers.

The position pays $20 per hour, with competitive bonuses estimated to be based on appointments shown and/or sold. The posting states that top performers are estimated to make $6,500–$8,500 monthly. Expected shifts are 9 a.m.–6 p.m. or 11 a.m.–8 p.m., and candidates must be willing to work weekends. The dealership describes this role as a career path into auto sales, finance, and management.

Requirements

• At least 1 year of experience in a customer service role.
• At least 1 year of experience engaging with customers over the phone.
• Previous experience in a BDC administrator role or another sales-related position.
• Working knowledge of computer systems, office software, and CRM systems.
• Ability to assess situations, prioritize needs, and implement solutions.
• Ability to set and achieve targeted goals.
• Professional personal appearance.
• High school graduation or equivalent.
• Must be at least 18 years old.

Responsibilities

• Respond to inbound sales inquiries through phone, email, text, and other online lead sources.
• Schedule and confirm customer appointments for the sales team.
• Maintain an open line of communication with the sales management team to establish ongoing weekly and monthly goals.
• Maintain accurate customer records and activity in the CRM system.
• Follow up with unsold showroom traffic, internet leads, and previous customers.
• Confirm vehicle availability for customers asking about specific vehicles.

Benefits

• Medical, dental, and vision plans.
• Paid holidays and PTO.
• Short- and long-term disability coverage.
• Paid life insurance.
• 401(k) retirement plan.
• Employee stock purchase plan.
• Lithia Learning Center.
• Vehicle purchase discounts.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED