BDC Representative

Lithia & Driveway•Ramsey, NJ

9d•$50,000 - $70,000

About The Position

BMW of Ramsey is hiring a Business Development Representative for its Sales Department. The representative is the first point of contact for customers exploring new and used BMW vehicles, managing inbound leads by phone, email, and online chat and scheduling appointments for the sales team. The role supports sales, customer retention, and follow-up in a busy dealership environment. The position is full time, requires Saturday availability, and includes one weekday off. Compensation includes an hourly wage of $18.00 to $20.00 and performance-based bonuses, with stated annual earning potential of $50,000 to $70,000 or more. Actual compensation may vary based on skills, experience, job-related knowledge, and physical location, and will be set through the interview process.

Requirements

At least 3 years of call center, telemarketing, or business development experience.
Familiarity with basic computer systems and CRM tools.
Proficiency in converting leads and overcoming objections over the phone.
Demonstrated commitment to customer satisfaction and retention.
High school graduation or equivalent.
Must be 18 years or older.

Nice To Haves

Experience in retail, hospitality, or administrative roles.
Spanish-speaking fluency.

Responsibilities

Gather accurate customer information to create a database for ongoing follow-up and retention.
Schedule sales appointments from customer call-ins, lists of sold and unsold floor traffic, previous customers, referrals, other leads, and service and parts customers.
Develop knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
Use computer and phone skills in the BDC Department to increase appointments, sales, and customer retention.
Manage inbound customer leads by phone, email, and online chat.