BDC Representative

Lithia & Driveway • Costa Mesa, CA

8d

About The Position

The BDC Representative supports the dealership sales team by responding to customer inquiries, scheduling appointments, maintaining customer records, and following up with prospective and previous customers. The role uses phone, email, text, and other online lead sources to support customer engagement and sales activity. Representatives communicate with sales management to establish ongoing weekly and monthly goals.

The position pays $20 per hour, with bonuses estimated based on appointments shown and/or sold. Top performers are estimated to earn $6,500–$8,500 per month. Final compensation may vary based on skills, experience, job-related knowledge, and physical location, and will be established during the interview process. Expected shifts are 9 a.m.–6 p.m. or 11 a.m.–8 p.m.; weekend availability is required.

The employer describes a career path into auto sales, finance, and management. A comprehensive benefits package is offered to support employees and their families. The employer is a drug-free workplace and states that reasonable accommodations may be made to enable individuals to perform essential functions.

Requirements

• At least 1 year of experience in a customer service role.
• At least 1 year of experience engaging with customers over the phone.
• Previous experience in a BDC administrative role or another sales-related position.
• Working knowledge of computer systems, office software, and CRMs.
• Ability to assess situations, prioritize needs, and implement solutions.
• Ability to set and achieve targeted goals.
• Professional personal appearance.
• High school graduate or equivalent.
• Must be at least 18 years old.
• Must be willing to work weekends.

Responsibilities

• Respond to inbound sales inquiries by phone, email, text, and other online lead sources.
• Schedule and confirm customer appointments for the sales team.
• Maintain an open line of communication with sales management and establish ongoing weekly and monthly goals.
• Maintain accurate customer records and activity in the CRM system.
• Follow up with unsold showroom traffic, internet leads, and previous customers.
• Confirm vehicle availability for customers who inquire about specific vehicles.

Benefits

• Medical, dental, and vision plans
• Paid holidays and PTO
• Short- and long-term disability
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED