BDC Representative

Lithia & Driveway • Ramsey, NJ

7d

About The Position

BMW of Ramsey is hiring a Business Development Representative for its Sales Department. The representative is a first point of contact for customers considering new and used BMW vehicles, managing inbound leads by phone, email, and online chat and scheduling appointments for the sales team. The role uses customer and product knowledge, computer and phone skills, and follow-up to support appointments, sales, customer retention, and a continuing customer database.

This is a full-time position with Saturday availability required and one weekday off. Compensation includes an hourly wage of $18.00–$20.00, with additional bonuses based on individual appointments shown or sold and manufacturer approvability. The posting also describes annual earning potential of $50,000–$70,000+ based on performance. Actual pay may vary with skills, experience, job-related knowledge, and physical location; final compensation is established through the interview process.

BMW of Ramsey is part of Lithia & Driveway. The company describes itself as a large automotive retailer focused on convenient customer experiences across the vehicle-ownership lifecycle. Candidates must be high school graduates or equivalent and at least 18 years old. The workplace is drug-free, and reasonable accommodations may be made to enable individuals to perform essential functions.

Requirements

• At least 3 years of call center, telemarketing, or business development experience.
• Familiarity with basic computer systems and CRM tools.
• Proficiency in converting leads and overcoming objections over the phone.
• Demonstrated commitment to customer satisfaction and retention.
• High school graduate or equivalent.
• Must be at least 18 years old.
• Saturday availability is required, with one weekday off.

Nice To Haves

• Additional experience in retail, hospitality, or administrative roles is welcomed.
• Spanish-speaking fluency is encouraged.

Responsibilities

• Gather accurate customer information to create a database for ongoing follow-up and retention.
• Schedule sales appointments from customer call-ins and leads involving sold and unsold floor traffic, previous customers, referrals, general leads, and service and parts customers.
• Develop knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Use computer and phone skills within the Business Development Center to increase appointments, sales, and customer retention.
• Manage inbound leads through phone, email, and online chat and schedule appointments for the sales team.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid holidays
• Paid time off
• Short-term disability
• Long-term disability
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs
• Additional bonuses based on individual appointments shown or sold and manufacturer approvability

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED