BDC SALES

SMITH AUTOMOTIVE GROUP LLC • Atlanta, KS

3d

About The Position

The BDC Sales representative handles incoming and outbound customer contacts to schedule and confirm Sales and Service appointments. The role responds to website and Internet inquiries, manages follow-up communications, maintains customer records, coordinates appointments with relevant departments, and supports efforts to meet or exceed monthly goals. The position requires professional and friendly communication, organization, multitasking, and effective time management in a fast-paced environment.

Smith Automotive Group describes its workplace as professional, enthusiastic, supportive, and positive, with training and opportunities for professional growth and advancement. Applicants must pass a pre-employment screening that includes an MVR review and drug test and must have a valid in-state driver’s license.

Requirements

• High school diploma or equivalent.
• Previous experience with phones or telemarketing; experience in automotive, business development, or customer service is highly preferable.
• Previous experience with scripts, power tracks, and alternative choices.
• Professional, enthusiastic, and friendly attitude when interacting with potential clients and customers.
• Strong verbal, written, and communication skills, including the ability to initiate dialogue with the BDC Manager and communicate effectively and efficiently.
• Organized, able to multitask, self-motivated, and able to work effectively both as part of a team and on individually assigned tasks in a fast-paced, dynamic environment.
• Strong time-management and prioritization skills.
• Must pass pre-employment screening, including an MVR review and drug test, and have a valid in-state driver’s license.

Nice To Haves

• Preferable knowledge of Microsoft Word.
• Computer literacy and data-entry skills.

Responsibilities

• Answer incoming phone calls according to the script and schedule sales appointments.
• Make outbound calls.
• Log customer comments.
• Schedule follow-up contact when an appointment is not made.
• Contact customers using scripts to schedule Sales and Service appointments.
• Confirm scheduled appointments and post them on the BDC appointment board.
• Reschedule appointments for customers who do not show up.
• Follow up with the Sales or Service Department to determine whether appointments were kept and their outcomes.
• Schedule future customer contact as needed.
• Update customer changes in the database.
• Generate emails according to a predetermined timeline to schedule follow-up reminders.
• Contact customers based on current marketing initiatives.
• Respond to customer website requests.
• Contact Internet customers by email and phone to schedule appointments and follow up on their emails according to a predetermined timeline.
• Notify necessary departments when an appointment is scheduled.
• Assist with other duties as assigned.
• Meet or exceed monthly goals.

Benefits

• Health, medical, dental, and vision insurance
• Life and disability insurance
• 401(k) retirement savings plan
• PTO and holiday pay
• Ongoing company-wide training
• Professional growth and advancement opportunities, including advancement from within the organization
• Competitive compensation
• Excellent earning potential

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED