Bdc Rep

Hankey Group External•North Hollywood, CA

13d

About The Position

North Hollywood Toyota is seeking a full-time BDC Rep to support daily sales operations and provide a positive customer experience. The role supports the delivery of sales leads, incoming calls, customer appointments, and engagement. This is an hourly, non-exempt position with a bonus-structured plan.

Requirements

High school diploma and/or GED.
At least two years of experience in customer service, handling sales deals, and CRM.
Strong phone communication and organizational skills.
Ability to manage, track, and report on daily performance.
Experience with CRM systems and lead management tools.
Self-motivated, team-oriented, and customer-focused approach.
Telephone and documentation skills.
Administrative writing and reporting skills.
Attention to detail and accuracy.
High work ethic and strong integrity.
Good time-management and organizational skills.
Strong problem-solving skills.
Satisfactory completion of a criminal background check.
Ability to stand for long periods.
Ability to lift up to twenty (25) pounds.

Nice To Haves

Automotive sales or appointment-setting experience.

Responsibilities

Complete and track a minimum of 60 calls per day using the CRM or designated call-tracking system.
Respond quickly to incoming leads, answer inquiries, and schedule appointments.
Schedule and log at least 10 confirmed appointments daily.
Confirm daily appointments and re-engage customers to reduce no-shows.
Contact CarGurus customers who want to sell their cars and schedule appointments for them to bring in their vehicles.
Create appointments by contacting customers on the signal list and customers whose contracts end within one year.
Monitor call reviews for quality and compliance, providing feedback and follow-up as needed.
Reach out to prior customers and lost opportunities to generate additional appointments.
Collaborate with the sales team to increase appointment volume and support dealership goals.
Perform other duties as assigned.