BDC Administrator

Lithia & Driveway • Midland, TX

4d

About The Position

The BDC Administrator leads customer relations process management at assigned dealership locations by observing, installing, and training approved customer relations processes, ensuring the customer’s perspective comes first. The role develops continuous-improvement plans through observations and meetings with the GSM/LSMS Coordinator, helping team members remain focused on customers.

The position gathers accurate customer information to build a database for ongoing follow-up and retention, maintains knowledge of product information, current sales pricing, dealership and manufacturer events and promotions, and uses internet-department computer skills to increase appointments, sales, and customer retention. The administrator follows up with customers about their experiences, resolves concerns, escalates major issues to the LSMS Coordinator or General Manager, and sets appointments with customer call-ins and a range of lead sources. Other duties may be assigned.

Requirements

• Strong attention to detail.
• Sense of urgency.
• Excellent communication skills.
• Ability to type efficiently.
• Ability to use mathematics to solve problems.
• Basic computer skills.
• High school graduate or equivalent.
• Must be 18 years or older.

Responsibilities

• Lead customer relations process management at assigned stores by observing, installing, and training approved customer relations processes.
• Develop continuous-improvement plans through observations and meetings with the GSM/LSMS Coordinator.
• Gather accurate customer information to create a database for ongoing follow-up and retention.
• Build and maintain knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
• Use computer skills within the internet department to increase appointments, sales, and customer retention.
• Follow up with customers by phone about their experience and resolve issues or concerns.
• Refer major customer issues to the LSMS Coordinator or General Manager for further review.
• Set appointments by phone with daily customer call-ins and leads from sold and unsold floor traffic, previous customers, referrals, conquests, other generic leads, and service and parts customers.
• Perform other duties as assigned.

Benefits

• Competitive pay
• Medical, dental, and vision plans
• Paid holidays and PTO
• Short- and long-term disability
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED