BDC Administrator

Lithia & Driveway•Portland, OR

11d

About The Position

The BDC Administrator works in the dealership’s Internet department to gather customer information, maintain a database for follow-up and retention, and help increase appointments, sales, and customer retention. The role involves learning product information, current sales pricing, and dealership and manufacturer events and promotions, as well as scheduling appointments for customers and leads from multiple sources. The position pays $20.00 per hour. The schedule is Monday through Friday, with shift times varying during department hours and to be discussed at interview. Department hours are Monday through Saturday, 8:30 a.m. to 7:00 p.m., and Sunday, 11:00 a.m. to 6:00 p.m. Applicants must be high school graduates or equivalent and at least 18 years old. The employer is a drug-free workplace and is committed to equal employment opportunity. Reasonable accommodations may be made to enable individuals to perform essential functions.

Requirements

Ability to present information clearly and professionally.
Ability to manage one's own time efficiently.
Basic phone and computer skills.
High school graduate or equivalent.
At least 18 years old.

Responsibilities

Gather accurate customer information to create a database for follow-up and retention.
Build knowledge of product information, current sales pricing, and dealership and manufacturer events and promotions.
Use computer and phone skills in the Internet department to increase appointments, sales, and customer retention.
Schedule solid appointments with customer call-ins; lists of sold and unsold floor traffic; previous customers; referrals; other generic leads; and service and parts customers.