Service BDC Administrator

Lithia & Driveway•Thousand Oaks, CA

About The Position

DCH Subaru of Thousand Oaks is hiring a Service BDC Administrator to support its high-volume service department and provide customer care. The role develops customer relationships through follow-up, schedules service appointments, maintains accurate customer information in the dealership CRM, and helps customers stay informed about vehicle inventory, pricing, manufacturer programs, and dealership promotions. The administrator also follows up after customer visits to confirm satisfaction, resolve concerns, and escalate issues when needed. The position offers a five-day work week and ongoing training and career-growth opportunities within Lithia & Driveway.

Requirements

At least 1 year of prior customer service, call center, BDC, or receptionist experience.
Comfortable speaking with customers by phone, email, and text.
Comfortable using computers and learning dealership software and CRM systems.
Reliable attendance and a commitment to providing outstanding customer service.
Acceptable driving record and a valid driver's license in the state of residence.
High school graduate or equivalent.
At least 18 years old.

Responsibilities

Develop customer relationships through follow-up to increase appointments, sales, and customer retention.
Contact customers by phone to schedule appointments and follow up on sales and service opportunities.
Gather and maintain accurate customer information in the dealership CRM for ongoing communication.
Stay up to date on vehicle inventory, pricing, manufacturer programs, and dealership promotions.
Follow up with customers after their visit to ensure satisfaction, resolve concerns, and escalate issues when needed.