Service BDC Administrator
About The Position
The Service BDC Administrator at DCH Subaru of Thousand Oaks supports the service department by building customer relationships, scheduling appointments, and following up on sales and service opportunities. The role maintains accurate customer information in the dealership CRM, stays informed about inventory, pricing, manufacturer programs, and promotions, and contacts customers after visits to check satisfaction and address concerns. The position is part of a high-volume service department focused on teamwork and customer care. The schedule is a five-day work week with Sundays and one rotating weekday off. Department hours are Monday through Friday, 7 a.m. to 6 p.m., Saturday, 8 a.m. to 5 p.m., and Sunday closed. The California hourly pay range is $16.90 to $21.00; actual compensation may vary based on skills, experience, job-related knowledge, and physical location and will be established through the interview process. High school graduation or equivalent and age 18 or older are required. The employer is a drug-free workplace and provides reasonable accommodations to enable individuals to perform essential functions.
Requirements
- At least 1 year of prior customer service, call center, BDC, or receptionist experience.
- Comfortable speaking with customers by phone, email, and text.
- Comfortable using computers and learning dealership software and CRM systems.
- Reliable attendance and a commitment to providing outstanding customer service.
- Acceptable driving record and a valid driver's license in the state of residence.
- High school graduate or equivalent.
- At least 18 years old.
Responsibilities
- Develop customer relationships through follow-up to increase appointments, sales, and customer retention.
- Contact customers by phone to schedule appointments and follow up on sales and service opportunities.
- Gather and maintain accurate customer information in the dealership CRM for ongoing communication.
- Stay up to date on vehicle inventory, pricing, manufacturer programs, and dealership promotions.
- Follow up with customers after their visit to ensure satisfaction, resolve concerns, and escalate issues when needed.
Benefits
- Competitive pay
- Medical, dental, and vision plans
- Paid holidays and PTO
- Short- and long-term disability
- Paid life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Lithia Learning Center
- Vehicle purchase discounts
- Wellness programs
- Ongoing training and opportunities for career growth
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
