Service Associate - Night
About The Position
EōS Fitness is seeking a Service Associate to provide members, guests, and staff with a welcoming, professional, and helpful experience. The role serves as a key point of contact, answering inquiries, offering assistance, and helping people feel valued and supported in their fitness journey. The Service Associate is expected to be a great host, a reliable source of information, and to help create a fun atmosphere. Duties may change at management’s discretion as the needs of the gym evolve. The position reports directly to the Operations Manager. It includes front desk and check-in tasks, payment processing, handling member concerns, monitoring certain inventory and sales, and supporting a clean, safe, well-maintained facility. The role requires flexibility to work evenings, weekends, and holidays as required.
Requirements
- Previous experience in customer service or a front desk role.
- Excellent interpersonal skills and a customer-focused attitude.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in MS Office and familiarity with gym management software.
- Strong organizational and problem-solving skills.
- Flexibility to work evenings, weekends, and holidays as required.
- CPR certification required within 30 days of hire.
- Must attend all mandatory company training within 30 days of employment.
- Follow current company policies and standard operating procedures, which may be updated or changed.
- Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public.
- Ability to bend routinely and repetitively to lift more than 40 lbs.
- Ability to access and operate company computer systems to prepare documents, enter data, and read reports from databases or email systems.
- Embrace the company’s Core Values.
Nice To Haves
- Experience in or a strong interest in the fitness industry.
Responsibilities
- Greet members and guests with a friendly and professional attitude.
- Provide information about gym services, programs, and membership options.
- Address member inquiries, concerns, and complaints promptly and professionally.
- Check in members and guests using the gym’s management system.
- Oversee and manage check-in alerts and notifications.
- Keep the front desk area clean, organized, and stocked with necessary supplies.
- Process payments for memberships, classes, and retail items.
- Follow safety protocols and procedures to support the well-being of gym members and staff.
- Monitor and manage inventory levels for coolers, beverages, and bar items, and track sales performance.
- Support facility cleanliness and maintenance by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks.
Benefits
- Free membership for the employee and one family member.
- Discounted personal training and merchandise, including supplements.
- Employee referral program.
- Daily Pay access to funds before payday.
- Vacation, holiday, and sick pay.
- Group health, dental, vision, supplemental life, and Employee Assistance Program benefits are offered.
- 401(k) with company matching.
- Personal education growth options through Sophia Learning.
- Energetic and collaborative team environment.
- Management team focused on professional development.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
