Service Associate - Night
About The Position
The Overnight Service Associate provides a welcoming, professional, and helpful experience to members, guests, and staff. The role represents the gym’s commitment to exceptional service by greeting and directing visitors, answering member inquiries, and helping people feel valued and supported in their fitness journey. The associate serves as a primary source of information and helps create a fun atmosphere. Duties may change at management’s discretion to meet the evolving needs of the gym. This position works overnight, generally from 10 p.m. to 6 a.m., though hours may vary based on business needs. The associate reports directly to the Operations Manager.
Requirements
- Previous experience in customer service or a front desk role.
- Excellent interpersonal skills and a customer-focused attitude.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in MS Office and familiarity with gym management software.
- Strong organizational and problem-solving skills.
- Ability to work overnight hours, generally 10 p.m. to 6 a.m., with possible variation based on business needs.
- CPR certification required within 30 days of hire.
- Attend all mandatory company training within 30 days of employment.
- Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public.
- Ability to bend routinely and repetitively and lift more than 40 pounds.
- Ability to access and operate company computer systems to prepare documents, enter data, and read reports from databases or email.
Nice To Haves
- Experience or strong interest in the fitness industry.
- Embraces the company’s Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Responsibilities
- Greet members and guests with a friendly, professional attitude.
- Provide information about gym services, programs, and membership options.
- Address member inquiries, concerns, and complaints promptly and professionally.
- Check in members and guests using the gym management system.
- Oversee and manage check-in alerts and notifications.
- Keep the front desk clean, organized, and stocked with necessary supplies.
- Process payments for memberships, classes, and retail items.
- Follow safety protocols and procedures to support the well-being of members and staff.
- Monitor inventory for coolers, beverages, and bar items, and track sales performance.
- Conduct gym walks to rack weights, pick up trash, and check bathrooms and locker rooms.
- Attend mandatory company training and follow company policies and standard operating procedures.
Benefits
- Free membership for the employee and one family member.
- Discounted personal training and merchandise, including supplements.
- Employee referral program.
- Daily Pay access to funds before payday.
- Vacation, holiday, and sick pay.
- Group health, dental, and vision coverage.
- Supplemental life insurance.
- Employee Assistance Program.
- 401(k) with company matching.
- Personal education growth options with Sophia Learning.
- Energetic and collaborative team environment.
- Management support for professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
