Service Associate - Night - NEW Gym Opening!

EōS Fitness • San Antonio, TX

3d

About The Position

EōS Fitness is hiring an Overnight Service Associate for a new gym opening. Reporting directly to the Operations Manager, the associate provides a welcoming, professional, and helpful experience to members, guests, and staff. The role includes greeting and directing people, answering inquiries, supporting members, and representing the gym’s commitment to exceptional service. The associate is expected to remain flexible as gym needs evolve and duties may change at management’s discretion.

The position purpose is to be a great host, serve as members’ best source of information, and create a fun atmosphere. The overnight schedule is 10 p.m. to 6 a.m., though hours may vary based on business needs.

Requirements

• Previous experience in customer service or a front desk role.
• Excellent interpersonal skills and a customer-focused attitude.
• Ability to multitask in a fast-paced environment.
• Proficiency in MS Office and familiarity with gym management software.
• Strong organizational and problem-solving skills.
• Ability to work overnight hours, typically 10 p.m. to 6 a.m., with schedule variation based on business needs.
• CPR certification required within 30 days of hire.
• Must attend all mandatory company trainings within 30 days of employment.
• Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public.
• Ability to bend routinely and repetitively and lift more than 40 pounds.
• Ability to access and operate company computer systems to prepare documents, enter data, and read database or email reports.
• Must embrace the company’s Core Values.

Nice To Haves

• Experience or a strong interest in the fitness industry.

Responsibilities

• Greet members and guests with a friendly and professional attitude.
• Provide information about gym services, programs, and membership options.
• Address member inquiries, concerns, and complaints promptly and professionally.
• Check in members and guests using the gym’s management system.
• Oversee and manage check-in alerts and notifications.
• Keep the front desk clean, organized, and stocked with necessary supplies.
• Process payments for memberships, classes, and retail items.
• Follow safety protocols and procedures to support the well-being of gym members and staff.
• Monitor and manage inventory for coolers, beverages, and bar items, and track sales performance.
• Complete gym walks to rack weights, pick up trash, and check bathrooms and locker rooms.
• Attend mandatory company training and follow current company policies and standard operating procedures.

Benefits

• Free membership for the employee and one family member.
• Discounted personal training and merchandise, including supplements.
• Employee referral program.
• Daily Pay, providing access to funds before payday.
• Vacation, holiday, and sick pay.
• Group health, dental, and vision coverage.
• Supplemental life insurance.
• Employee Assistance Program.
• 401(k) with company matching.
• Personal education growth options with Sophia Learning.
• Energetic and collaborative team.
• Management team focused on professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed