Service Associate - Night
About The Position
The Overnight Service Associate provides a welcoming, professional, and helpful experience to members, guests, and staff. The role greets and directs people upon entry, responds to member inquiries and requests, and represents the gym’s commitment to exceptional service. The associate is expected to remain flexible as gym needs evolve, with duties subject to change at management’s discretion. The position’s purpose is to be a great host, serve as members’ best source of information, and create a fun atmosphere. The role works overnight, generally from 10 p.m. to 6 a.m., although hours may vary according to business needs. It reports directly to the Operations Manager.
Requirements
- Previous experience in customer service or a front desk role.
- Excellent interpersonal skills and a customer-focused attitude.
- Ability to multitask in a fast-paced environment.
- Proficiency in MS Office and familiarity with gym management software.
- Strong organizational and problem-solving skills.
- Ability to work overnight hours, generally 10 p.m. to 6 a.m., with hours subject to business needs.
- CPR certification required within 30 days of hire.
- Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public.
- Ability to bend routinely and repetitively and lift more than 40 pounds.
- Ability to access and operate company computer systems to prepare documents, enter data, and read reports from a database or email system.
- Must attend mandatory company trainings within 30 days of employment.
Nice To Haves
- Experience or a strong interest in the fitness industry.
- Embraces the company’s Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Responsibilities
- Greet members and guests with a friendly and professional attitude.
- Provide information about gym services, programs, and membership options.
- Address member inquiries, concerns, and complaints promptly and professionally.
- Check in members and guests using the gym’s management system.
- Oversee and manage check-in alerts and notifications.
- Keep the front desk clean, organized, and stocked with necessary supplies.
- Process payments for memberships, classes, and retail items.
- Follow safety protocols and procedures to help ensure the well-being of members and staff.
- Monitor inventory levels for coolers, beverages, and bar items, and track sales performance.
- Complete gym walks, rack weights, pick up trash, and check bathrooms and locker rooms.
- Attend mandatory company trainings within 30 days of employment.
- Follow current company policies and standard operating procedures, which may be updated or changed.
Benefits
- Free membership for the employee and one family member.
- Discounted personal training and merchandise, including supplements.
- Employee referral program.
- Daily Pay, offering access to funds before payday.
- Competitive pay, vacation, holiday, and sick pay.
- Group health, dental, vision, supplemental life, and Employee Assistance Program benefits.
- 401(k) with company matching.
- Personal education growth options with Sophia Learning.
- A highly energetic and collaborative team.
- A management team that cares about professional development.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
