Service Associate - NEW Gym Opening!
About The Position
EōS Fitness is seeking a Service Associate for a new gym opening. The role provides a welcoming, professional, and helpful experience to members, guests, and staff. The Service Associate greets and directs visitors, handles member inquiries and requests, offers assistance, and helps create a fun atmosphere. The position reports directly to the Operations Manager. Duties may change at management’s discretion to meet the evolving needs of the gym. The role supports gym operations by checking in members and guests, managing front-desk alerts, processing payments, maintaining front-desk supplies, monitoring cooler and bar inventory and sales, and helping keep the facility clean and well maintained. The associate follows safety procedures and company policies and attends mandatory training. CPR certification is required within 30 days of hire. The stated hourly pay range is $10–$11 USD. Benefits and eligibility may vary based on tenure and full-time versus part-time employment.
Requirements
- Previous experience in customer service or a front-desk role.
- Excellent interpersonal skills and a customer-focused attitude.
- Ability to multitask in a fast-paced environment.
- Proficiency in MS Office and familiarity with gym management software.
- Strong organizational and problem-solving skills.
- Flexibility to work evenings, weekends, and holidays as required.
- CPR certification within 30 days of hire.
- Ability to work in a gym setting and move about club floors and rooms.
- Ability to communicate with employees, members, and the public.
- Ability to bend routinely and repetitively and lift more than 40 pounds.
- Ability to access and operate company computer systems to prepare documents, enter data, and read database or email reports.
- Ability to attend mandatory company trainings within 30 days of employment.
- Follow current company policies and standard operating procedures, which may be updated or changed over time.
- Embrace the company’s Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Nice To Haves
- Experience or a strong interest in the fitness industry.
Responsibilities
- Greet members and guests in a friendly, professional manner.
- Provide information about gym services, programs, and membership options.
- Address member inquiries, concerns, and complaints promptly and professionally.
- Check in members and guests using the gym management system.
- Oversee and manage check-in alerts and notifications.
- Keep the front-desk area clean, organized, and stocked with necessary supplies.
- Process payments for memberships, classes, and retail items.
- Follow safety protocols and procedures to support the well-being of members and staff.
- Monitor inventory for coolers, beverages, and bar items, and track sales performance.
- Conduct gym walks, pick up trash, restock supplies, and complete locker-room and bathroom checks to support a clean, well-maintained facility.
- Attend mandatory company training and follow company policies and standard operating procedures.
Benefits
- Free gym membership for the employee and one family member.
- Discounted personal training and merchandise, including supplements.
- Employee referral program.
- Daily Pay, providing access to funds before payday.
- Competitive pay plus vacation, holiday, and sick pay.
- Group health, dental, and vision coverage.
- Supplemental life coverage and Employee Assistance Program.
- 401(k) with company matching.
- Personal education growth options with Sophia Learning.
- Energetic and collaborative team.
- Management team that supports professional development.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
