Service Associate (Part Time Teller <20 Hours)

First Merchants Corporation • East Chicago, IN

9h

About The Position

The Service Associate provides customer service for banking transactions, responds to customer questions and problems with solutions suited to their needs, and builds customer loyalty. The role contributes to banking center operations by balancing cash, daily transactions, the vault, and ATM; following compliance, reporting, information security, and verification procedures; and assisting with opening or closing the banking center. The Service Associate also participates in a sales-focused environment by selling bank products, making referrals, learning about the bank’s products, and participating in meetings and coaching sessions.

Requirements

• High school diploma or equivalent.
• At least 3 months of sales, cash handling, or related experience.

Responsibilities

• Respond to customer requests for banking transactions.
• Answer customer inquiries and resolve problems with solutions that meet customers’ current needs.
• Build customer loyalty and customer advocates.
• Balance cash, daily transactions, the vault, and ATM.
• Understand and ensure compliance with regulations and reporting requirements.
• Follow information security policy and verification procedures to protect customer privacy.
• Assist with opening and/or closing the banking center.
• Sell bank products, make customer referrals, and perform other activities that support sales goals.
• Maintain knowledge of all bank products.
• Participate in daily or weekly meetings and coaching sessions.

Benefits

• Base pay plus bonuses.
• Additional benefits.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED