Service Appointment Coordinator
About The Position
Join One of the Fastest Growing Automotive Service Departments in the Region! Are you a people person who thrives in a fast-paced environment? Do you enjoy helping customers while keeping operations organized and efficient? If so, we'd love to meet you! We are seeking an enthusiastic, organized, and customer-focused Automotive Service Appointment Coordinator to join our growing service team here a Great Lakes Honda Short Pump. As the first point of contact for many of our customers, you'll play a vital role in creating an outstanding customer experience by scheduling service appointments, coordinating communication, and helping keep our service department running smoothly.
Requirements
- Excellent customer service and communication skills
- Positive, energetic, and professional attitude
- Strong organizational and multitasking abilities
- Ability to work in a fast-paced, team-oriented environment
- Comfortable using computers, phone systems, and dealership software
- High attention to detail
- Reliable attendance and punctuality
- Ability to work evenings and Saturdays as business needs require
Nice To Haves
- Automotive dealership or customer service experience preferred
- CDK experience is a plus, but not required
- Previous appointment scheduling, BDC, call center, receptionist, or customer service experience preferred
Responsibilities
- Answer incoming service calls professionally and courteously
- Schedule, confirm, and reschedule customer service appointments
- Make outbound calls to customers for appointment reminders, declined services, maintenance follow-ups, and recall campaigns
- Review daily appointment schedules and ensure proper appointment flow
- Gather accurate customer and vehicle information
- Coordinate with Service Advisors and management regarding appointment availability and scheduling needs
- Assist customers with basic service inquiries and direct complex concerns to the appropriate team member
- Maintain accurate customer records in the dealership management system
- Monitor voicemail, online appointment requests, emails, and text communications
- Deliver an exceptional customer experience with every interaction
- Support service department initiatives and customer retention efforts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
