Service Appointment Coordinator

Short Pump Motorcars LLC•Richmond, VA

111d•$17 - $20

About The Position

Great Lakes Honda Short Pump is seeking an enthusiastic, organized, and customer-focused Automotive Service Appointment Coordinator for its growing service team. As a first point of contact for many customers, the coordinator helps create an outstanding customer experience by scheduling service appointments, coordinating communications, and supporting smooth service department operations.

Requirements

Excellent customer service and communication skills.
Positive, energetic, and professional attitude.
Strong organizational and multitasking abilities.
Ability to work in a fast-paced, team-oriented environment.
Comfortable using computers, phone systems, and dealership software.
High attention to detail.
Reliable attendance and punctuality.
Ability to work evenings and Saturdays as business needs require.

Nice To Haves

Automotive dealership or customer service experience preferred.
CDK experience is a plus, but not required.
Previous appointment scheduling, BDC, call center, receptionist, or customer service experience preferred.

Responsibilities

Answer incoming service calls professionally and courteously.
Schedule, confirm, and reschedule customer service appointments.
Make outbound calls for appointment reminders, declined services, maintenance follow-ups, and recall campaigns.
Review daily appointment schedules and ensure proper appointment flow.
Gather accurate customer and vehicle information.
Coordinate with Service Advisors and management regarding appointment availability and scheduling needs.
Assist with basic service inquiries and direct complex concerns to the appropriate team member.
Maintain accurate customer records in the dealership management system.
Monitor voicemail, online appointment requests, emails, and text communications.
Deliver an exceptional customer experience with every interaction.
Support service department initiatives and customer retention efforts.