Service Advisor

New Country Porsche Of Greenwich•Greenwich, CT

19d

About The Position

The Service Advisor is responsible for service sales and gross profit, as well as properly handling service customers. Through their actions, the Service Advisor influences service business volume and helps ensure customer satisfaction. The role serves as the dealership’s first-line customer relations and service sales representative. New Country describes its culture as engaged and dedicated to the communities it serves. Its dealerships and employees are involved in local communities, charities, and nonprofit organizations, and emphasize a family atmosphere and strong customer relationships. The employer is an equal opportunity employer and prohibits discrimination and harassment on the basis of protected characteristics under applicable federal, state, and local laws.

Requirements

Excellent communication skills.
Valid driver's license and an acceptable, safe driving record; maintain safe driving habits when driving customer and demonstrator vehicles.
Be a team player with impeccable honesty and integrity.
Maintain a high level of professional personal appearance and conduct.

Responsibilities

Greet each customer promptly and courteously, without differentiating between customers paying for service and those receiving warranty service; acknowledge customers waiting in line and let them know they will be helped soon.
Schedule appointments using dealership-approved forms.
Communicate with service customers to determine the nature of mechanical problems, listening to and accurately interpreting their statements.
Obtain customer agreement before repairs begin, explain the cost estimate, and provide an approximate completion time.
Obtain customer and vehicle information and secure a method of payment.
Test-drive the vehicle with the customer when there is a question about the nature of the problem.
Inspect vehicles for bodywork needs and notify customers when work is needed.
Advise customers about vehicle care and the value of maintenance according to manufacturer specifications, using maintenance menus.
Ensure all Repair Orders are accounted for.