Service Advisor

Sun Auto Tire and Service•Troy, MO

18d

About The Position

The Sales & Service Advisor is a key customer contact at Sun Auto Tire & Service, greeting customers, understanding their vehicle concerns, recommending appropriate services, and guiding them through the experience from check-in to checkout. The role combines customer service, sales, and problem-solving in a fast-paced automotive retail and service environment. No technician experience is required; training is provided on products, services, and customer and store-support tools. The advisor reviews vehicle history, Digital Vehicle Inspection results, and technician findings; explains service recommendations and available options; prepares estimates, work orders, and invoices; and keeps customers informed about service status, timing, and costs. The role also coordinates with technicians and store leadership, schedules appointments, checks parts availability, completes checkout and follow-up, and helps maintain a clean, safe, customer-ready store. Sun Auto describes itself as a growing family of automotive service and tire brands focused on helping customers stay safely and confidently on the road. It promotes a values-driven culture, belonging, quality work, learning, and career growth. The position offers paid training and development, and potential advancement to Assistant Store Manager, Store Manager, and other field leadership roles.

Requirements

Be customer-focused, organized, comfortable with sales conversations, able to learn automotive products and services, and able to manage multiple priorities professionally.
Maintain a professional appearance and represent the brand positively with customers and teammates.
Have strong customer service, communication, and active listening skills.
Work in a process-driven environment and follow company service standards.
Learn and use point-of-sale systems, Digital Vehicle Inspection tools, customer records, scheduling tools, and other store technology.
Clearly explain service recommendations, estimates, timelines, warranties, and declined work.
Manage competing priorities from customers, technicians, and store leadership in a fast-paced environment.
Have a valid driver’s license and successfully complete a Motor Vehicle Records check.
Be able to work a flexible schedule, including weekends as needed.
Be at least 18 years of age.
Meet the physical and communication requirements of the automotive shop and retail service environment, with reasonable accommodations available.

Nice To Haves

Previous Service Advisor experience or other retail automotive sales experience.
Basic knowledge of automotive products and services, including tires, brakes, batteries, alignments, maintenance intervals, and common repair categories.
ASE Certified Service Consultant Certification, or ability to obtain it within 90 days of hire.
State Inspector License in applicable locations, or ability to obtain it within 30 days of hire if required by the store.
High school diploma or equivalent.

Responsibilities

Greet customers in person and by phone, listen to their needs, and build trust.
Review vehicle history, Digital Vehicle Inspection results, and technician findings to recommend products and services.
Explain maintenance, repair, tire, warranty, and financing options clearly.
Create accurate estimates, work orders, and invoices in the point-of-sale system.
Keep customers informed about service status, timing, and cost.
Partner with technicians and store leadership to manage workflow and keep repairs on track.
Schedule appointments, verify parts availability, and follow checkout procedures, including reviewing completed and declined work.
Make post-service follow-up calls to check satisfaction and encourage return visits.
Help keep the store clean, safe, and customer-ready, and follow safety procedures and required PPE.
Work a flexible schedule, including weekends as needed, and uphold company values and policies.