Service advisor

Nashville Nissan•Nashville, TN

13d

About The Position

Nashville Nissan is hiring a highly motivated, customer-focused Service Advisor to assist customers visiting the dealership for vehicle maintenance and repairs. This full-time, salaried individual-contributor role is based in Nashville, Tennessee, and offers benefits and opportunities for career growth in the automotive industry. The position involves advising customers about services and repairs, coordinating with the service team, and supporting sales and customer satisfaction goals. Evening and weekend availability may be needed.

Requirements

High school diploma or equivalent.
Previous experience in a customer-facing role, preferably in the automotive industry.
Excellent communication and interpersonal skills.
Strong sales and customer service abilities.
Ability to work well in a fast-paced, team-oriented environment.
Positive and professional demeanor.
Ability to multitask and prioritize tasks effectively.
Availability to work evenings and weekends as needed.

Nice To Haves

Familiarity with automotive technical terminology.

Responsibilities

Greet and assist customers in a friendly and professional manner.
Listen to customers’ concerns and document them accurately.
Provide accurate, detailed information about recommended services and repairs.
Work with the service team to support prompt and efficient repair completion.
Keep customers informed about their vehicle’s status throughout the repair process.
Offer additional services as needed.
Maintain a positive and professional attitude when dealing with customers.
Promote high customer satisfaction and retention.
Follow up after service visits to confirm customer satisfaction and address concerns.
Stay informed about current and upcoming dealership products and services.
Meet and exceed sales and customer satisfaction targets.
Follow company policies and procedures.