Service Advisor
About The Position
Frank's Truck Center is looking for a Full Time Service Advisor to start an exciting career. Frank’s Truck Center is an award-winning dealership serving GMC, Freightliner, Isuzu and Hino clients with high quality customer service. We are a fast-paced, customer-driven dealership seeking a reliable, self-motivated person with excellent communication skills to add to our exceptional Service Department. Frank's Truck Center is a full-service dealership for GMC, Freightliner, Hino and Isuzu vehicles, including sales, service, and parts. Since 1930, Frank's Truck Center has been serving the truck industry with honesty and integrity. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Requirements
- Automotive dealership experience
- At least 2 years service advisor/writer experience in an auto or truck dealership
- Exceptional customer service skills
- Computer and organizational skills
- Invoicing and vehicle knowledge
Nice To Haves
- CDK Experience strongly preferred
- Experience with fleets a PLUS
- Bi-Lingual in Spanish a PLUS
- Technical school/training a PLUS
Responsibilities
- Greet customers and provide excellent customer service
- Schedule appointments and manage service orders
- Liaison between the customers and technicians
- Listen to customer concerns and accurately diagnose vehicle issues
- Recommend appropriate services and repairs based on customer needs
- Provide estimates for service costs and timelines
- Constant communication with customer over the phone and in person
- Keep customers informed of the status of their vehicles
- Constant communication with technicians to ensure proper services and timely completion of repairs
- Opening repair orders and invoicing
- Closing repair orders and taking payments
- Vehicle parts and service knowledge
Benefits
- Competitive starting salary with opportunity to grow and earn much more!
- Monday - Friday hours - some evening hours, but no Saturdays!
- Medical, Dental, AFLAC
- 401(k) + match
- Paid time off- vacation, sick and holidays
- Life insurance w/AD&D Feature
- Access to mental health resources
- Paid Training to develop hard and soft skills
- Long term job security - Family owned and operated for 95 years
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
