Service Advisor

TEC Equipment, Inc. • North Las Vegas, NV

18d • $24 - $29

About The Position

TEC Equipment is hiring an entry-level Service Advisor for its Service Department. The Service Advisor serves as a liaison between customers and the shop, using documentation and communication skills to manage work orders and help ensure customers’ equipment is repaired properly and on time. The company is willing to train the right person and offers an opportunity to grow a career with TEC.

The role involves inspecting customer equipment, documenting service needs, understanding repair requirements and customer concerns, communicating with customers throughout repairs and payment, and managing work orders in a dealer management system. The Service Advisor also answers phones, greets customers, tracks trucks in the shop, and provides status updates through customers’ preferred communication methods.

The base pay range is $23.58 to $29.48. New hires become eligible for TEC Equipment’s comprehensive benefits plan on the first day of the month following their hire date.

Requirements

• Strong customer service skills, compassion for customers, and the ability to work well with a wide range of personalities and emotional states.
• Excellent oral and written communication skills; the position requires frequent, detailed documentation.
• Mechanical inclination and attention to detail.
• Proficiency with data entry and computer skills.
• Commitment to completing Service Advisor training.
• Valid driver’s license and ability to meet insurance requirements.

Responsibilities

• Inspect customer equipment and document information about the vehicle’s service needs on an inspection sheet.
• Understand the work required on vehicles and address specific customer concerns.
• Communicate with customers throughout the repair and payment process to provide a positive experience.
• Use the dealer management system to open and manage work orders and support efficient workflow and completion.
• Answer phones and greet customers professionally and welcomingly; provide customer service by phone, in person, email, and other channels.
• Track the status of trucks in the shop and provide customers with updates through their preferred communication method.

Benefits

• Choice of two comprehensive medical plans, including prescription drug coverage.
• Choice of two dental plans covering preventative and diagnostic care, basic and major services, and orthodontia for children.
• Vision care, discounted hearing exams, and hearing aids.
• 401(k) retirement savings plan with company contribution.
• Life, accident, and disability insurance.
• Employee Assistance Program (EAP).
• Education assistance.
• Seven paid holidays, vacation accrual of at least 48 hours per year, and paid sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed