Service Advisor

Lithia & Driveway • Elk Grove, CA

26d • $64,500 - $161,800

About The Position

Elk Grove Ford is hiring a full-time Service Advisor to assist customers throughout the vehicle service process. The role includes greeting customers, documenting their concerns as repair orders, explaining recommended services and maintenance, and keeping customers informed about repair progress and timing. The Service Advisor coordinates with technicians to support quality work and aims to provide high-quality service and customer satisfaction in every interaction.

The position offers estimated annual earnings of $64,500 to $161,800 and is performance-driven, with commissions based on individual sales and individual gross profit, plus bonuses based on manufacturer approvability, customer-pay labor per repair order, and flat-rate hours. Actual compensation depends on skills, qualifications, experience, and physical location and is established through the interview process.

Applicants must be high school graduates or equivalent and at least 18 years old. A valid driver's license and an acceptable driving record are required. The employer is a drug-free workplace and provides reasonable accommodations to enable individuals to perform essential functions.

Requirements

• At least 2 years of Service Advisor experience.
• Knowledge of automotive systems and maintenance services.
• Experience meeting sales and customer satisfaction goals.
• Valid driver's license in the state of residence and an acceptable driving record.
• High school graduate or equivalent.
• At least 18 years old.

Nice To Haves

• Spanish-speaking candidates are encouraged to apply; bilingual communication skills are a plus.

Responsibilities

• Greet customers promptly and build trust from the first interaction.
• Document customer concerns and translate them into repair orders.
• Communicate recommended services and maintenance.
• Provide regular updates on repair status and timelines.
• Coordinate with technicians to ensure quality work completion.
• Ensure every customer interaction reflects high-quality service and customer satisfaction.
• Respond promptly to customer questions in person, by phone, and by email.
• Follow up with customers to support the service process.

Benefits

• Competitive pay with performance-based commissions and bonuses.
• Medical, dental, and vision plans.
• Paid holidays and PTO.
• Short- and long-term disability.
• Paid life insurance.
• 401(k) retirement plan.
• Employee stock purchase plan.
• Lithia Learning Center.
• Vehicle purchase discounts.
• Wellness programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED