Service Advisor

NorthStar Auto • Cranberry, PA

12d • $65,000 - $110,000 • Onsite

About The Position

North Star Auto is seeking a dedicated, customer-focused Service Advisor in Cranberry, PA. The Service Advisor is the primary point of contact for customers and helps ensure a smooth, efficient, and satisfactory vehicle service experience. The role works closely with service technicians to communicate customer needs and provide timely updates.

Requirements

• Proven experience as a Service Advisor or in a similar customer service role within the automotive industry.
• Excellent communication and interpersonal skills.
• Ability to understand and explain automotive service and repair work.
• Strong organizational skills and attention to detail.
• Proficiency with basic computer applications and service management software.
• High school diploma or equivalent.

Nice To Haves

• Additional automotive certifications.
• CDK experience.
• GM certification.

Responsibilities

• Greet customers warmly and determine their vehicle service needs.
• Provide accurate estimates and clearly explain service procedures and costs.
• Coordinate with service technicians to ensure timely completion of repairs and maintenance.
• Maintain detailed records of customer interactions, vehicle history, and service requests.
• Follow up with customers after service to confirm satisfaction and address concerns.
• Manage service scheduling and workflow to maximize efficiency.
• Distribute work to technicians in a timely order.

Benefits

• Competitive compensation ranging from $65,000 to $110,000 per year, commensurate with experience and certification, paid bi-weekly.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and holidays.
• Opportunities for professional growth and development.
• Supportive and friendly team environment.
• Part of the Service Lane Excellence program.
• Aggressive pay plans with unlimited earning potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED