Service Advisor

Better Collision Centers Inc•Charleston, SC

22d

About The Position

Better Collision Centers is seeking a Service Advisor to help create a high-quality customer experience throughout the collision repair process. The role estimates customer vehicles and prepares repair plans, manages repair files and authorizations, communicates repair status, and completes the administrative steps needed for vehicle delivery. The Service Advisor also conducts final quality checks and test drives, delivers completed vehicles, follows safety standards, and may assist with other shop duties. The position is full-time, Monday through Friday, from 8:00 AM to 5:30 PM. Salary is competitive and based on experience.

Requirements

Visual acuity to determine the accuracy and thoroughness of assigned work.
Ability to perform physical activities including reaching below and above shoulder level, kneeling, bending, squatting, and stooping to inspect repairs.
Ability to lift and carry objects weighing over 50 pounds.
Ability to sit and stand for extended periods during estimating and disassembly.

Responsibilities

Estimate all drive-in appointments and walk-in customers and complete repair plans.
Review the process with customers.
Open repair orders and files in compliance with DRP requirements, including obtaining proper authorizations.
Check in vehicles with customers upon drop-off.
Prepare and complete paperwork for the final customer packet before vehicle delivery, including DRP documents and the final invoice.
Post repair-plan documentation.
Communicate repair-plan information and provide vehicle status updates.
Complete total-loss administration.
Perform final quality control, including a test drive.
Deliver completed vehicles to customers.
Follow Better Collision safety rules, guidelines, and standards.
Perform other related duties as assigned, including washing cars, cleaning the shop, and assisting teammates.