Service Advisor

RV Value Mart Inc•Bath, PA

47d•$60,000 - $80,000

About The Position

As a Service Advisor, you serve as the essential connection between customers and the service team. You help identify service needs, explain repair timelines, and provide customers with a smooth, informed, and positive experience. The role focuses on building trust, sharing expertise, and delivering exceptional service. You coordinate appointments and estimates, support daily service department operations, help manage technician workflows, and collaborate with Sales, F&I, Parts, and Warranty teams. You also participate in dealership training and manufacturer programs, pursue relevant certifications, and stay current with industry trends.

Requirements

Strong communication and customer service skills.
Strong organizational and time management abilities.
A sales-oriented and problem-solving mindset.
Ability to thrive in a fast-paced, team-oriented environment.
Familiarity with computer systems and reporting tools.
Frequent sitting, standing, walking, bending, and kneeling; ability to climb ladders and lift up to 50 pounds as needed.

Nice To Haves

Two to four years of relevant experience or equivalent training is suggested; the employer is willing to train the right person.

Responsibilities

Greet customers in person, by phone, or by email.
Conduct detailed customer check-ins, including VIN confirmation, mileage, and vehicle condition assessment.
Review repair orders with customers at pick-up.
Provide regular service updates and proactively resolve customer concerns.
Recommend additional services based on manufacturer guidelines and technician feedback.
Schedule and confirm appointments.
Prepare detailed, accurate service estimates.
Pre-order parts as needed and verify extended warranty coverage.
Coordinate smooth vehicle drop-offs and timely follow-ups.
Open and close the service department.
Manage the daily appointment schedule and address no-shows.
Monitor open repair orders and track service progress.
Maintain organized records and a clean work area.
Process payments and generate weekly lot reports.
Collaborate with management on service feedback and performance.
Assist in assigning jobs to technicians, coordinate technician updates, and adjust workloads as needed.
Ensure service jobs have accurate authorizations.
Work with Sales, F&I, Parts, and Warranty teams.
Arrange sublet repairs and process third-party payments.
Participate in dealership training and manufacturer programs, pursue relevant certifications, stay current with industry trends, and attend trade events to expand professional networks.