Experienced Service Advisor - Mercedes Benz of Silver Spring
About The Position
Mercedes-Benz of Silver Spring is hiring an experienced Service Advisor for its luxury automotive service operation. The role represents the Mercedes-Benz brand and focuses on providing personalized customer service aligned with brand and warranty standards. Advisors coordinate service appointments and repair estimates, explain recommended services, and address customer concerns. The dealership highlights competitive compensation, career-growth opportunities, a modern facility, and a professional, performance-focused culture. Top performers may have the opportunity to earn well into six figures.
Requirements
- Previous automotive Service Advisor experience.
- High dedication to customer service.
- Excellent communication and follow-up skills.
- Strong understanding of vehicle systems, functions, and service operations.
- Proficiency with MS Office, dealership software, and internet tools.
Nice To Haves
- Luxury-brand experience.
Responsibilities
- Deliver customer service aligned with Mercedes-Benz brand and warranty standards.
- Schedule, manage, and coordinate service appointments and repair estimates.
- Communicate recommended services clearly and professionally.
- Proactively address and resolve customer concerns with urgency and care.
Benefits
- Health and financial benefits
- Training and mentoring
- Employee Purchase Program
- MileOne Support Fund
- NextMile Scholarship Program
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
