Service Advisor - Mercedes-Benz of Hunt Valley

AutoNation • Cockeysville, MD

7d • $5,500 - $11,000

About The Position

The Service Advisor works in the dealership’s service department as the go-between for Service Technicians and customers. The role involves being active in the service lane, explaining technicians’ recommendations in easy-to-understand language, and identifying appropriate upsell opportunities that help keep customers’ vehicles safe. Service Advisors use communication skills, automotive knowledge, and technology to support customers, build loyalty, and provide an exceptional service experience.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience.

Responsibilities

• Set, confirm, and prepare for customer appointments.
• Meet or exceed targeted sales goals and customer satisfaction targets.
• Greet customers in a friendly manner when they arrive.
• Determine vehicle needs based on customer information, walk-arounds, inspections, and test drives.
• Use a consultative selling process to help customers plan ongoing required vehicle maintenance.
• Produce repair orders with transparent cost and time estimates.
• Communicate with technicians and parts associates to support timely completion of work.
• Follow up with customers about vehicle status according to their preferred communication method.
• Follow up with customers to ensure satisfaction.
• Develop superior product knowledge to help customers effectively.
• Provide an exceptional customer experience to drive loyalty.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED