Sales Associate eComPhone - Mercedes Benz of Hunt Valley

AutoNation • Cockeysville, MD

7d • $5,500 - $11,000

About The Position

The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide them through vehicle purchases in a no-haggle sales environment. The role responds to leads promptly, answers questions, provides information, and helps customers move from phone and internet contact to an in-store experience while delivering exceptional service.

The Associate uses communication and listening skills to help customers choose a vehicle, discuss terms and payment options that fit their lifestyles, budgets, and expectations, and close sales. The role also provides support before and after purchase, follows up to confirm customer satisfaction, and helps transition customers to the Service department to support their ownership experience.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Ability and motivation to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, preferably in retail.
• Strong communication and interpersonal skills.
• Desire to help people and exceed expectations.

Responsibilities

• Respond to customer leads in a timely manner.
• Answer questions and provide vehicle and purchase information online, over the phone, and in person.
• Guide customers from initial phone or internet contact to an in-store experience.
• Help customers select vehicles and discuss terms and payment options that meet their needs and budgets.
• Close vehicle sales in a no-haggle sales environment.
• Follow up with customers to ensure satisfaction and encourage loyalty.
• Help transition customers to the Service department after purchase.

Benefits

• Competitive compensation of $5,500–$11,000 per month.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for vehicles, services, parts, collision, accessories, and AutoGear.
• Access to discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED