Sales Associate eComPhone - Mercedes Benz of Hunt Valley

AutoNation • Hunt Valley, MD

6d • Onsite

About The Position

The e-Commerce Sales Associate at Mercedes Benz of Hunt Valley interacts with customers online, by phone, and in person to guide them through purchasing a vehicle in a no-haggle sales environment. The role involves responding promptly to leads, answering questions, providing information, and guiding customers from initial phone or internet contact to an in-store experience.

The associate helps customers select a vehicle, discusses terms and payment options suited to their needs and budgets, and closes sales. They provide customer service before and after purchase, follow up to confirm satisfaction, and help transition customers to the Service department. AutoNation describes the role as an opportunity to build a career with paths into finance, management, and other areas.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver’s license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, preferably in retail.
• Strong communication and interpersonal skills.
• Desire to help people and exceed expectations.

Responsibilities

• Respond to customer leads in a timely fashion.
• Answer customer questions and provide vehicle and purchasing information online, over the phone, and in person.
• Guide customers from phone and internet contact to an in-store experience.
• Help customers select a vehicle that meets their needs.
• Discuss and negotiate terms and payment options to fit customers’ lifestyles, budgets, and expectations.
• Close vehicle sales in a no-haggle sales environment.
• Provide an exceptional customer experience before and after purchase.
• Follow up with customers to ensure satisfaction and encourage loyalty.
• Help transition customers to the Service department to support their ownership experience.
• Set and achieve targeted goals.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Deals and discounts through YouDecide, a website with offers from providers and retailers.
• Career paths into finance, management, and other areas.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED