Service Advisor
Luther Bloomington Hyundai•Bloomington, MN
About The Position
As a Service Advisor, you will own the customer’s experience in the service lane. You will be the first point of contact for customers and will be knowledgeable about product offerings and customer service. Duties range from greeting vehicle owners on the drive line to explaining the repair process. The employer welcomes candidates who are new to the automotive industry but have previous experience in customer service, retail sales, restaurants, or hospitality. Team support and corporate training are provided to help you succeed.
Requirements
- Organized and friendly personality.
- Time management skills.
- Strong communication skills with customers.
- Professional, well-groomed personal appearance.
- Clean driving record.
- Willingness to submit to a pre-employment background check, including criminal background screening, motor vehicle record review, and Social Security number verification.
Nice To Haves
- Previous experience in customer service, retail sales, the restaurant industry, or hospitality; automotive industry experience is not required.
Responsibilities
- Oversee the flow of the Drive Lane and ensure customers receive prompt, courteous, and effective service.
- Take ownership of the customer’s experience by completing additional assignments that help the dealership leave a positive impression.
- Provide concierge support for owner inquiries by phone or in person to ensure customers are handled appropriately.
Benefits
- Medical, dental, and vision coverage.
- 401(k) with match.
- Paid vacation.
- Growth opportunities.
- Paid training.
- Family-owned and operated employer.
- Long-term job security.
- Health and wellness benefits.
- Accident and critical illness coverage.
- HSA/flexible spending.
- Pet insurance.
- Employee discounts.
- State-of-the-art facility.
- Paid certification.
- Ongoing certification.
- OEM certification.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
