Service Advisor

Better Collision Centers Inc•Beaufort, SC

22d

About The Position

Better Collision Centers is seeking a Service Advisor to support customers and repair operations in a collision repair shop. The role involves estimating customer vehicles, coordinating repair plans and documentation, communicating vehicle status, and ensuring a quality customer experience through vehicle delivery. The position is full-time, Monday through Friday, from 7:30 AM to 5:30 PM. Salary is competitive and based on experience.

Requirements

Visual acuity to determine the accuracy and thoroughness of assigned work.
Ability to wear protective equipment when necessary.
Ability to reach below and above shoulder level, kneel, bend, squat, and stoop to inspect repairs.
Ability to lift and carry objects weighing over 50 pounds.
Ability to sit and stand for extended periods during estimating and disassembly.
Ability to work around fumes, chemicals, dust, high noise levels, weather conditions, and mechanical parts.

Responsibilities

Estimate all drive-in appointments and walk-in customers and complete repair plans.
Review the process with customers.
Open repair order files in compliance with DRP requirements and obtain proper authorizations.
Check in vehicles with customers upon drop-off.
Prepare and complete paperwork for the final customer packet before vehicle delivery, including DRP documentation and the final invoice.
Post repair plan documentation.
Communicate the repair plan and provide vehicle status updates.
Complete total loss administration.
Perform final quality control, including a test drive.
Deliver completed vehicles to customers.
Follow Better Collision safety rules, guidelines, and standards.
Perform other assigned duties to support customer service, including washing cars, cleaning the shop, and assisting teammates.