Service Advisor

Shottenkirk Chevrolet Waukee • Clive, IA

78d • Onsite

About The Position

Shottenkirk Chevrolet Waukee is seeking a Service Advisor to join their team. Shottenkirk Automotive Group is family-owned and has been in business for over 60 years, operating 27 dealerships in 6 states with over 2,500 employees. They emphasize company culture and building lasting relationships with employees, customers, and the community.

Requirements

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed