Service Advisor-Ford

Greg Hubler Automotive•Muncie, IN

7d•Onsite

About The Position

We are looking for an experienced Service Advisor for our Ford dealership. This role is critical for serving the community's automotive repair needs and working with our team of technicians. If you are looking for a full-time career with excellent advancement potential, you’ll find it all at Greg Hubler Automotive. Our goal is to have 10 rooftops in 10 years. A GHA, the future is incredibly bright for our Team Members. Our industry leading pay plan and benefits sets us apart. We are looking for a confident, experienced Service Advisor to help us drive all of our service business. If you are eager to learn, results-oriented and thrive in a fun, customer focused, team environment. The career growth among our team members are what we strive for. You will control your own destiny! Our loyal customers come back to us time and time again throughout their lives; creating customers for life and repeat business cycles.

Requirements

High School Diploma or GED Equivalent
Maintain a clean driving record & valid driver’s license
Hyundai advisor experience
Excellent communication skills
Strong organizational skills with an attention to detail
Ability to multitask
Ability to work as a team
Basic computer skills
Ability to work in a fast paced atmosphere
Passion for sales and customer satisfaction
Ability to generate and/or build a loyal client base

Responsibilities

Provide an exceptional guest experience
Greet the guest at their car
Utilize All Service Lane Tools including Xtime and Dynatron.
Perform a vehicle walk around with the guest, looking for obvious damage, lighting concerns, tire wear and windshield wiper wear.
Obtain guest and vehicle information accurately and enter into the DMS (name, phone, email, address, vin and mileage)
Clearly report all vehicle symptoms as described by the guest cataloging concerns (writing the repair order)
Verify warranty and service contract coverage by examining vehicle records explaining provisions and exclusions.
Determine and recommend(sell) needed maintenance based on age, mileage, and vehicle history
Establish the best form of communication to reach the guest (phone, text, or email)
Obtain guest signature for initial approvals and permissions
Prepare complete and accurate estimates for the guest based on technician recommendations, part prices, labor cost, supplies and taxes
Monitor the progress of guest vehicles in the shop and update the guest throughout the day via email, text or phone
Establish long term relationship with guest
Verify final invoices and reviews all charges with guest (active delivery)
Ensure quality guest surveys to the manufacturer
Establish guest follow up plans