Ford Service Advisor
Norm Reeves Ford Lincoln•Cerritos, CA
•$60,000 - $125,000
About The Position
As a Service Advisor at Norm Reeves Ford, you are responsible for creating a positive service experience for guests and serving as the communication link between guests and technicians. This role involves advising guests about their vehicles, preparing repair orders, following up on repair progress, and supporting customer satisfaction.
Requirements
- Previous experience as a Service Advisor in a dealership setting.
- Valid driver’s license and acceptable driving record.
- Creative, positive, team-player attitude.
- Ability to analyze situations and make win-win business decisions.
- Honesty, empathy, and exceptional communication skills.
- Leadership skills in team-based and independent settings.
Responsibilities
- Greet guests as they arrive in the service drive.
- Communicate empathetically with guests about their vehicles.
- Offer solutions and additional services to guests.
- Prepare detailed repair orders after the initial inspection, providing exact instructions and noting guests’ primary concerns.
- Provide timely progress updates for each repair order and contact guests about repair changes.
- Analyze quality control reports and maintain a high Customer Service Index Score.
- Process monetary transactions.
Benefits
- Free training and advancement opportunities.
- Tuition reimbursement.
- Medical, dental, and vision plans.
- Complimentary group life insurance.
- Employee referral bonus program.
- Discounts on sales, service, and parts at Norm Reeves locations.
- 401(k) matching.
- Section 125 cafeteria plan and flexible spending account.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
