Service Advisor

Penske Automotive Group • Leander, TX

25d • Onsite

About The Position

Honda of Leander, a Penske Automotive Group dealership, is seeking a Service Advisor to deliver customer experiences and serve as the liaison between customers and the service department. The role includes scheduling appointments, reviewing service history, explaining vehicle maintenance and repair information, and providing accurate cost estimates. The Service Advisor helps customers understand and approve maintenance requirements, repair orders, and estimates, while contributing to dealership growth and meeting monthly goals.

The position is primarily based in an automotive shop environment. The workspace is covered but may expose employees to varying weather conditions, safety hazards, and regular loud noise. The role involves prolonged standing, lifting and carrying, regular movement and repetitive motion, and wearing required personal protective equipment. Evening, weekend, and holiday work may be required.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Ability to take direction from multiple employees and prioritize work.
• Good communication skills, including listening to customers and determining how to assist them.
• Ability to work well in a team environment.
• Knowledge of automotive systems, tools, and repair processes.
• Outstanding attention to detail and commitment to quality.
• Ability to use technical reference materials and technical manuals in written and online formats.
• Ability to communicate technical terms to a non-technical audience.
• Ability to follow processes to ensure quality and safety.
• Effective time management and prioritization skills.
• Ability to wear required safety and health personal protective equipment, including a respirator, as recommended by the equipment manufacturer.
• High school diploma or equivalent, or an equivalent combination of education and experience.
• Valid driver's license.
• Ability to meet the physical demands of the position, including prolonged standing; lifting or carrying items with assistance devices available or required; pushing, pulling, climbing, stooping, kneeling, reaching, grasping, and walking; and repetitive motion.

Nice To Haves

• Prior experience in a service department.

Responsibilities

• Schedule customer service appointments and review service history.
• Communicate vehicle maintenance and repair information to customers and provide accurate cost estimates.
• Help customers understand and approve maintenance requirements, repair orders, and cost estimates.
• Provide professional, clear, accurate, and courteous responses to customers' vehicle questions.
• Follow processes to ensure quality and safety.
• Prioritize work and manage time effectively.
• Work toward challenging monthly goals.

Benefits

• Comprehensive benefits program with medical, dental, and vision options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• Competitive compensation and opportunities to excel and advance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED