Service Advisor

Honest-1 Auto Care Prior Lake•Prior Lake, MN

42d•Onsite

About The Position

Ready to be the face of automotive excellence? Join our team at Honest1 Auto Care, where you'll build lasting relationships with customers while advancing your career in a supportive, professional environment. We operate 4 state-of-the-art locations across the Twin Cities metro, each recognized as top performers in the Honest1 network. We offer a competitive base pay plus transparent, regularly achieved performance bonuses that reward your success. Work with advanced digital inspection systems that build customer trust and make your job easier while showcasing our commitment to transparency. Join a close-knit team of professionals who genuinely enjoy working together in our clean, bright, LED-lit facilities with well-maintained equipment. We've built an exceptional reputation by focusing on high-value maintenance and repairs, backed by our 36-month/36,000-mile nationwide warranty. Enjoy a Monday through Friday schedule with no late nights, giving you evenings and weekends with family.

Requirements

Exceptional Communication - Ability to build rapport quickly and explain technical concepts clearly.
Sales Aptitude - Natural ability to identify customer needs and present solutions confidently.
Organizational Excellence - Strong multitasking and project management skills to handle multiple customers and vehicles simultaneously.
Customer Service Passion - Genuine desire to help people and create positive experiences.
Professional Attitude - Reliability, integrity, and willingness to go above and beyond.
Growth Mindset - Eagerness to learn about automotive technology and continuously improve skills.
Team Player - Collaborative spirit and willingness to support colleagues and company goals.

Nice To Haves

Previous automotive service advisor or customer service experience.
Strong automotive knowledge.
ASE certifications (we'll pay cash bonuses for additional certifications!).

Responsibilities

Serve as the primary point of contact for customers, managing their entire service experience from initial greeting through final checkout.
Identify and present repair and maintenance solutions.
Greet customers warmly, listen to their concerns, and guide them through our service process with professionalism and empathy.
Translate complex automotive issues into clear, understandable terms for customers.
Present repair recommendations, explain benefits, and help customers make informed decisions about their vehicle needs.
Coordinate with technicians, track repair progress, and ensure timely communication with customers throughout the service process.
Prepare accurate estimates, manage appointments, process payments, and maintain detailed service records.
Ensure customer satisfaction and address any concerns promptly and professionally.