Service Advisor

Lithia & Driveway•Walnut Creek, CA

14d•$64,500 - $161,800

About The Position

Diablo Subaru of Walnut Creek is hiring a Service Advisor to support customers and dealership operations. The role focuses on understanding customers’ vehicle concerns, recommending appropriate services, coordinating repairs with technicians, and providing clear updates throughout the service process. Advisors help deliver quality repairs and customer satisfaction while building customer retention through excellent service experiences. The position offers estimated annual earnings of $64,500–$161,800. Compensation is performance-driven and may include short- and/or long-term incentives, including commissions tied to individual sales and gross profit, and bonuses based on manufacturer approvability, customer-pay labor per repair order, and flat-rate hours. Actual compensation may vary based on skills, experience, job-related knowledge, and physical location, and will be determined through the interview process. The dealership offers a benefits package that includes medical, dental, and vision plans; paid holidays and PTO; short- and long-term disability; paid life insurance; a 401(k) retirement plan; an employee stock purchase plan; access to the Lithia Learning Center; vehicle purchase discounts; and wellness programs. Applicants must be high school graduates or equivalent and at least 18 years old. The employer is a drug-free workplace and provides equal employment opportunity. Reasonable accommodations may be made to enable individuals to perform essential functions.

Requirements

At least 2 years of automotive service advisor experience.
Experience providing customer support and maintaining clear customer communication.
Experience coordinating customer communication, repair updates, and service documentation.
Experience using CDK, Reynolds & Reynolds, or similar dealership management software.
Valid driver’s license in the applicant’s state of residence and an acceptable driving record.
High school graduate or equivalent.
At least 18 years of age.
Open availability to support dealership operations and customer demand, including evenings, weekends, and holidays.

Nice To Haves

Previous dealership experience is desired.

Responsibilities

Greet customers promptly.
Listen carefully to customers’ concerns and document repair needs.
Recommend repair services based on vehicle condition and manufacturer guidelines.
Communicate repair timelines, estimates, and updates to customers.
Coordinate with technicians to support efficient workflow and quality repairs.
Review completed work with customers and ensure their satisfaction.
Maintain accurate repair orders and service records.
Help increase customer retention through outstanding service experiences.
Coordinate customer communication, repair updates, and service documentation.