Service Advisor

Stevens Creek Lincoln•San Jose, CA

25d

About The Position

The Service Advisor greets customers, listens to their needs, gathers customer and vehicle information, and schedules service appointments. The role includes assessing reported vehicle symptoms, recommending maintenance based on the vehicle’s age, mileage, and history, and preparing accurate estimates for labor and parts. The Service Advisor monitors repair progress, keeps customers updated, confirms that the final invoice matches the work performed, and explains completed work and charges. The position may also involve arranging loaner cars and verifying insurance before maintenance is scheduled. The dealership describes its culture as valuing service to customers, colleagues, and the world, and as honoring the Ford brand’s past while investing in its future. It is an equal opportunity employer committed to diversity and inclusion and prohibits discrimination and harassment based on protected characteristics.

Requirements

At least 1 year of experience in a service department.
Knowledge of automobiles and the ability to identify problems quickly.
Past experience as a service advisor, assistant lane manager, or service consultant.
Energetic personality and a positive, friendly attitude.
Desire for a long-term career with a growing organization.
Personal and professional integrity.
Computer skills and willingness to learn new programs.
Ability to learn new technology and repair and service procedures and specifications.
Ability to work in a fast-paced environment.
Ability to lift 50 pounds and work on your feet for extended periods.
High school diploma or equivalent.

Nice To Haves

Previous experience at a Ford dealership is a plus.

Responsibilities

Greet customers promptly.
Obtain customer and vehicle information.
Clearly document vehicle symptoms as described by the customer.
Determine and recommend maintenance based on the vehicle’s age, mileage, and history.
Prepare a complete and accurate estimate of labor and parts costs.
Establish a follow-up time.
Monitor each vehicle’s progress throughout the day and update customers frequently.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain completed work and charges to customers.
Schedule appointments as needed.
Set up loaner cars and verify insurance before maintenance is scheduled, as needed.