Service Advisor
About The Position
Porsche of Downtown LA is hiring a Service Advisor to serve as the primary contact for Porsche service customers and deliver a first-class customer experience. The role involves scheduling appointments, preparing repair orders, explaining maintenance recommendations and repair options, and coordinating with technicians while keeping customers informed throughout the repair process. The Service Advisor helps achieve departmental sales, CSI, and customer satisfaction goals. This is a performance-driven position with estimated annual earnings of $64,500–$161,800 and eligibility for short- and/or long-term incentives. The dealership offers Porsche training and tools, a professional service-department environment, and opportunities for career growth.
Requirements
- At least 1 year of previous Service Advisor experience in a dealership environment.
- CDK experience.
- Acceptable driving record and a valid driver's license in the applicant's state of residence.
- High school graduate or equivalent.
- Must be 18 years or older.
Nice To Haves
- Experience with luxury or European automotive brands is preferred but not required.
Responsibilities
- Serve as the primary contact for Porsche service customers and deliver a first-class customer experience.
- Schedule appointments and prepare repair orders.
- Communicate maintenance recommendations and repair options.
- Coordinate with technicians and keep customers informed throughout the repair process.
- Help achieve departmental sales, CSI, and customer satisfaction goals.
Benefits
- Medical, dental, and vision plans
- Paid holidays and PTO
- Short- and long-term disability
- Paid life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Lithia Learning Center
- Vehicle purchase discounts
- Wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
