Service Advisor
About The Position
Lawrence Ford is seeking an Automotive Service Advisor to join their service team. This role is ideal for individuals who are great with people, driven to succeed, and looking for a career with performance-based income growth. The dealership has an experienced team of technicians and a service department with significant potential. While experience is valued, the company emphasizes attitude, work ethic, customer service, and a willingness to learn, offering training to the right candidate. The position involves connecting customers with technicians, ensuring a positive service experience, and managing vehicle service needs from start to finish.
Requirements
- Excellent communication and customer service skills
- Comfortable speaking with customers in person, by phone, text, and email
- Organized and able to manage multiple priorities
- Ability to work effectively in a fast-paced environment
- Comfortable using computers and learning dealership software
- Strong follow-through and attention to detail
- Motivated by goals and performance-based compensation
- Works well as part of a team
- Dependable, professional, and accountable
- Positive attitude and willingness to learn
- Valid driver's license
- Ability to meet applicable MVR requirements
- Ability to successfully complete a pre-employment drug screen and background check
- Must be able to enter and exit vehicles with ease
Nice To Haves
- Previous automotive service experience
- Automotive knowledge
- Experience in sales, hospitality, customer service, or another fast-paced customer-facing position
Responsibilities
- Greeting customers and identifying their service needs
- Writing accurate repair orders
- Communicating customer concerns to technicians
- Reviewing technician inspections and recommendations
- Explaining repairs and maintenance clearly to customers
- Providing estimates and obtaining repair authorization
- Keeping customers informed throughout the repair process
- Reviewing completed repairs and invoices
- Recommending appropriate maintenance based on vehicle needs and manufacturer guidelines
- Following up with customers
- Building long-term customer relationships
- Working closely with technicians, parts, and management
- Helping achieve departmental sales, productivity, and customer satisfaction goals
Benefits
- Base + commission pay plan
- Unlimited earning potential
- Great PTO
- Competitive benefits
- Training and development
- Ford training opportunities
- Experienced technicians and a strong service team
- Supportive management
- Fun, team-oriented work environment
- Growing dealership and service department
- Excellent opportunity for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
