Service Advisor

Lithia & Driveway•Fort Worth, TX

34d•Onsite

About The Position

The Service Advisor communicates with customers to understand their service needs and provides accurate estimates for repairs and maintenance. The role inspects vehicles to identify necessary work, documents findings, and develops service plans that meet customer needs and increase sales. The Service Advisor also manages workflow, prioritizes tasks to meet deadlines and ensure timely service completion, and maintains accurate records of customer interactions, service plans, and repair orders. This is an onsite position at Meador Chrysler Dodge Jeep Ram in Fort Worth, Texas. The schedule requires open availability and flexibility to work evenings, weekends, and holidays to support dealership operations and customer demand. Pay is commission-based and tied to performance. The role reports to the Service Manager. The employer requires a high school graduate or equivalent and applicants to be at least 18 years old. The workplace is drug-free, and reasonable accommodations may be made to enable individuals to perform essential functions.

Requirements

At least 2 years of experience in an automotive service environment.
Strong knowledge of automotive systems and repair procedures.
Familiarity with dealership management systems (DMS) and other software applications.
Basic computer skills.
Acceptable driving record and a valid driver's license in the state of residence.
High school graduate or equivalent.
At least 18 years old.

Responsibilities

Communicate with customers to understand service needs and provide accurate estimates for repairs and maintenance.
Inspect vehicles to identify necessary repairs and maintenance, and document findings.
Develop and implement service plans to meet customer needs and increase sales.
Manage workflow and prioritize tasks to meet deadlines and ensure timely completion of services.
Maintain accurate records of customer interactions, service plans, and repair orders.