Licensed Service Advisor

Gen Digital Inc.

43d • $52,500 - $52,500 • Remote

About The Position

The Licensed P&C Insurance Service Advisor (LSA) plays a critical role in delivering the high-quality customer experience that powers Trellis’ growth and retention engine. Reporting to the Customer Service Manager, LSAs are trusted advisors who combine empathy, technical expertise, and sales acumen to build lifelong customer relationships. You’ll handle a variety of complex service interactions - from coverage changes and billing questions to renewals, cross-sells, and policy rewrites - all while ensuring each customer feels informed, valued, and confident in their protection. This is a remote position open to candidates in most U.S. states.

Requirements

• 2-3 years of personal lines insurance experience in a service, retention, or sales support role.
• Actively hold a Property and Casualty or Personal Lines license in at least 10 states.
• Proven success preventing cancellations, rewriting business, and cross-selling additional products.
• Clear, confident, and empathetic - capable of building trust quickly and simplifying complex insurance concepts.
• Highly proficient in navigating multiple carrier systems and CRMs, with an ability to interpret data to improve outcomes.
• Detail-oriented, organized, and capable of performing high-quality work with limited oversight.
• Comfortable in a fast-paced, evolving startup environment - eager to learn new systems and processes quickly to hit goals.

Responsibilities

• Deliver exceptional service to existing and prospective policyholders via phone, email, and SMS - ensuring prompt, accurate, and personable support on every interaction.
• Retain and grow customers by managing renewals, identifying at-risk accounts, and presenting competitive solutions that maintain coverage while reducing churn.
• Drive revenue through consultative selling, quoting and binding additional lines of coverage or improved renewal options for existing customers using multiple carrier platforms.
• Interpret and analyze policies, endorsements, and reports to make informed, compliant decisions that protect the customer and the agency.
• Partner cross-functionally with Sales, Training, and Operations teams to create smooth handoffs and consistent, high-quality experiences.
• Master our technology systems, including CRM tools, comparative raters, and carrier portals for major insurers such as Progressive, Geico, National General, Safeco and Bristol West.
• Champion efficiency and accuracy, leveraging automation and data to improve workflows and performance metrics.

Benefits

• Variable compensation based on performance
• Base salary starting at $52,500
• Uncapped bonuses for rewriting and cross-selling insurance products for existing customers.
• Earn 4% commission of total written premiums, uncapped!
• $400 bonus based on Metric attainment
• Bonuses available for putting in extra hours
• Room for career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed