Service Advisor

Bob Boyte Chevy•Biloxi, MS

18d•$40,000 - $90,000

About The Position

Bob Boyte Chevy is seeking a dedicated Service Advisor to join its team in Biloxi, Mississippi. The Service Advisor is the primary point of contact between customers and the service department, providing exceptional customer service and clear communication throughout vehicle maintenance and repair. The role involves assessing customer needs, coordinating service, explaining recommendations, preparing repair orders and estimates, maintaining records, following up with customers, coordinating with the parts department, and resolving service-related concerns.

Requirements

Proven experience as a Service Advisor or in a similar automotive industry role.
Strong communication and customer service skills.
Ability to explain technical information clearly and understandably.
Organizational skills and attention to detail.
Proficiency with computer systems and software related to service management.
Valid driver's license and reliable transportation.

Responsibilities

Greet customers and assess their service needs accurately and professionally.
Schedule appointments and coordinate with technicians to ensure timely service delivery.
Explain vehicle problems and service recommendations to customers.
Prepare and review repair orders and service estimates with customers.
Maintain accurate records of customer interactions and vehicle service history.
Follow up with customers regarding service status, recalls, and maintenance reminders.
Collaborate with the parts department to ensure needed parts are available for repairs.
Handle customer concerns and resolve service-related issues promptly.