Service Advisor

Tim Dahle Nissan Bountiful•North Salt Lake, UT

27d

About The Position

Join the team as an Automotive Service Advisor, serving as the link between customers and technicians to deliver a smooth, transparent service experience. The role involves understanding customers’ vehicle concerns, explaining maintenance and repair work, helping diagnose issues, preparing repair orders and estimates, and coordinating repair completion. The position also includes maintaining accurate customer and service records and advising customers on vehicle care. The company describes its workplace as collaborative, growth-oriented, and supportive, with ongoing training and development opportunities and a focus on excellence in customer service and vehicle care.

Requirements

Proven experience as an automotive service advisor or in a similar customer service role within the automotive industry.
Strong knowledge of vehicle systems, maintenance procedures, and repair processes.
Excellent communication and interpersonal skills for interacting with customers and team members.
Ability to diagnose vehicle issues through questioning, inspection, and testing.
Proficiency in automotive service management software and basic computer skills.
Strong organizational skills and attention to detail.
Valid driver’s license and a clean driving record.

Responsibilities

Greet customers and listen to their vehicle concerns or service requests.
Explain maintenance and repair procedures clearly and professionally.
Assist in diagnosing mechanical issues through customer interviews, visual inspections, or road tests.
Prepare detailed repair orders based on customer needs and inspection findings.
Estimate costs for additional repairs and obtain customer approval before proceeding.
Advise customers on available services, maintenance schedules, and vehicle care options.
Coordinate with technicians to ensure timely and accurate completion of repairs.
Maintain accurate records of customer interactions, service history, and work performed.