Service Advisor – High-Volume Automotive Service Drive
About The Position
Our dealership services 150+ vehicles per day, and we’re looking for someone who can thrive in a fast-moving environment where priorities shift constantly and problem-solving matters. If you are simply looking to “write tickets” and a predictable work environment, this role will frustrate you. If you take ownership, think critically, communicate confidently, and perform well under pressure, you’ll have the opportunity to build a highly rewarding career here. This environment is fast, demanding, and highly rewarding for someone who enjoys challenge, responsibility, and performance-driven income.
Requirements
- 1–2+ years of Service Advisor or high-level customer service experience preferred
- Automotive knowledge strongly preferred
- Strong communication and multitasking skills
- Ability to stay organized in a high-volume environment
- Problem-solving mindset with strong ownership mentality
- Comfortable making decisions and adapting quickly
- Computer proficiency
- Valid driver’s license and clean driving record
- Staying composed under pressure
- Communicating clearly and confidently
- Solving problems in real time
- Managing interruptions without losing focus
- Taking ownership instead of passing problems along
Responsibilities
- Lead the customer experience from vehicle drop-off to delivery
- Investigate customer concerns and identify the right repair solutions
- Build trust through clear, confident communication
- Present repair recommendations and estimates
- Coordinate with technicians to ensure efficient workflow and accurate diagnostics
- Manage multiple repair orders and customer updates simultaneously
- Handle unexpected issues, delays, and objections professionally
- Help maintain workflow in a high-volume service drive
- Greeting a customer with a warning light concern
- Updating another customer on repair progress
- Reviewing technician findings
- Explaining recommendations and pricing
- Managing multiple repair orders at different stages
Benefits
- Competitive pay with performance-based compensation
- Health and dental insurance
- Supplemental vision, dental, and life insurance
- Paid time off and holidays
- Closed on major holidays
- Short-term disability insurance
- Life insurance coverage at no cost, fully paid by the employer
- Employee Assistance Program
- Fitness Club Discount
- 401(k) retirement plan with company match
- Employee discounts on parts and services
- Ongoing training and career advancement opportunities
- Fast-paced, high-energy environment
- Supportive, friendly, and positive company culture
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
