Service Advisor

Mullinax West Palm Beach•Lake Park, FL

76d•Onsite

About The Position

Join a family-owned company that’s been growing since 1970. At Mullinax Ford of West Palm Beach, we believe in treating people right—with a straightforward approach, a no-pressure environment, and a team that puts customers first. We offer a fast-paced workplace, opportunities to grow, and the chance to build a rewarding career with one of Florida’s largest Ford retailers.

Requirements

Organized and friendly personality
Demonstrated ability to work in a busy environment.
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team-oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver’s license

Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customers.
Provide concierge support for all owner inquiries, whether by phone or in person, to ensure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims.
Reinforce company policies and adhere to company standards.
Encourages compliance with applicable laws and regulations.
Maintains good working relationships with factory(s) and fosters positive employee relations.