Service Advisor
Zimbrick Inc•Madison, WI
About The Position
The Service Advisor provides outstanding customer service by helping customers keep their vehicles safe and performing at their best. The role involves understanding customer concerns, recommending appropriate diagnostic services or repairs, and helping ensure vehicles are fixed right the first time. The Service Advisor works with technicians and the parts department, provides accurate estimates, follows up with customers about repair status and charges, and stays current on technical bulletins.
Requirements
- Solid work ethic.
- Positive and professional attitude.
- Ability to build rapport and trust with customers.
- Valid driver’s license and good driving record.
- Must be 18 years or older.
Responsibilities
- Listen to customer concerns and recommend appropriate diagnostic services or repairs.
- Provide accurate estimates.
- Coordinate services or repairs with technicians and the parts department.
- Follow up with customers on repair status and repair charges.
- Keep up-to-date knowledge of technical bulletins.
- Demonstrate the company’s Core Values every day.
Benefits
- Paid in-house and manufacturer training and mentorship.
- Flexible schedules.
- Full benefits package including 401k, match, and profit sharing.
- Experienced Service and Parts staff.
- State of the Art Multi-Point inspection tool.
- United Way community involvement.
- Best of Madison Auto Dealer.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
