Service Advisor

Waterloo Automotive • Waterloo, IL

42d • Onsite

About The Position

We’re looking for a Service Advisor who understands how to balance customer care, clear communication, and sales. This role serves as the primary point of contact for customers throughout the service process and is responsible for building trust, presenting recommendations, coordinating workflow, and ensuring a professional experience from intake through delivery. The Service Advisor plays a critical role in customer satisfaction, shop efficiency, and revenue growth. Elite Network shop owners are committed to building better workplaces, not just better businesses. Our member shops prioritize leadership development, ongoing training, clear career paths, and a positive team culture where people are respected and supported. That means stable jobs, strong leadership, modern processes, and owners who believe your growth matters as much as the company’s success. When you join an Elite shop, you’re not just getting a job. You’re joining a team that’s serious about doing things the right way. This shop is independently owned and operated.

Requirements

• Previous experience with customer service
• Ability to build value in yourself
• Understand how to balance customer care, clear communication, and sales
• Serve as the primary point of contact for customers throughout the service process
• Build trust
• Present recommendations
• Coordinate workflow
• Ensure a professional experience from intake through delivery
• Enjoy working directly with customers and building long term relationships
• Comfortable presenting recommendations and asking for the sale
• Stay organized and calm while managing multiple vehicles and customers
• Follow processes and scripts consistently without cutting corners
• Take ownership of the full customer experience from start to finish

Responsibilities

• Greet customers professionally and guide them through the intake and inspection process
• Build and present estimates using digital inspections and approved pricing guidelines
• Communicate clearly with customers, technicians, and parts staff to manage timelines and expectations
• Follow all intake, documentation, follow up, and delivery procedures
• Ensure a positive final experience through quality control, delivery review, and post service follow up

Benefits

• Competitive Compensation
• 401(k) matching
• Paid time off
• Training & development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed